Hoe weet ik wie er komt?

Zodra een schoonmaker je afspraak aanneemt, zie je in je boeking de foto, de naam, de talen en de beoordelingen. Je schoonmaker belt je vóór de eerste keer om kennis te maken.

Hoe screenen jullie schoonmakers?

Iedereen die zich aanmeldt, heeft een persoonlijk kennismakingsgesprek met ons en laat een geldig identiteitsbewijs zien. Pas als beide zijn vastgelegd, kan iemand klussen aannemen.

Wat als ik niet tevreden ben?

Laat het ons binnen 48 uur weten via de contactpagina. We zoeken samen naar een oplossing. Je beoordeling helpt ook andere klanten.

Wat als er iets kapot gaat?

Meld het binnen 48 uur, met een foto als dat kan. We nemen contact op met jou en de schoonmaker en zoeken samen een oplossing.

Wie ziet mijn adres en telefoonnummer?

Alleen de schoonmaker die jouw afspraak aanneemt. Schoonmakers die een open klus bekijken, zien alleen je postcode en plaats.

Dat mag, maar hoeft niet. Veel klanten zijn de eerste keer thuis om kennis te maken en geven daarna een sleutel, of laten die bij de buren of in een sleutelkastje.

Pas na de schoonmaak, via een betaalverzoek. Annuleren is gratis tot 24 uur van tevoren.

Trust Safely a cleaner in your home

Then know who that is.

We understand that. That’s why we speak to each cleaner personally, verify a valid ID, and you can see who is coming beforehand.

Book with confidence →Frequently asked questions

ID verified+ personal conversation

You can see who’s coming beforehandphoto, name and reviews

Trusted at your home

You always know who's at the door

Leaving someone in your home is a matter of trust. That's why we never let anyone in without permission.

Registration

Cleaners and companies register with their details, service area and experience.

Introduction

We have a personal chat with everyone before accepting any job.

ID check

We verify a valid identity document. Without this check, no one can accept a job.

Reviews

After each cleaning you leave a review. Only genuine customers can do this, and we monitor it.

You see who’s coming in advance

Once a cleaner accepts your appointment, you’ll see their photo, name, languages and other customers’ reviews in your booking. Your cleaner will call you before the first visit to introduce themselves.

Your home, your rules

KeyAt home, at the neighbour’s, or in a key box: you decide.

PetsTell us where they are and what is allowed or not.

Your suppliesWe use your items, so you know what’s being used.

PrivacyOnly the cleaner who accepts your appointment can see your address and phone number.

This is how it looks in your booking

Name of your cleanerIndependent cleaner · your area · ★ rating

Identity verified by 321clean
Introductory call completed
Speaks Dutch and English

A brief introduction in their own words: experience, what they’re good at, what customers appreciate.

Call before the first visit

Our appointments with you

Pay afterwards

You only pay once the cleaning is finished, via a payment request. No subscription and no enrolment fees.

Cancel for free

Cancel for free up to 24 hours before the appointment, with one click in your booking.

Not good? Say it

Report it within 48 hours, with a photo. We’ll work with you and the cleaner to find a solution.

Questions about trust and safety

How do I know who’s coming?

As soon as a cleaner accepts your appointment, you’ll see in your booking the photo, name, languages and reviews. Your cleaner will call you before the first visit to introduce themselves.

How do you screen cleaners?

Everyone who signs up has a personal introductory conversation with us and shows a valid ID. Only once both are recorded can someone accept a job.

What if I’m not satisfied?

Let us know within 48 hours via the contact page. We’ll work together to find a solution. Your review also helps other customers.

What if something gets broken?

Report it within 48 hours, with a photo. We’ll get in touch with you and the cleaner and find a solution together.

Who can see my address and phone number?

Only the cleaner who accepts your appointment. Cleaners viewing an open job only see your postcode and town.

Do I need to be home?

That’s fine, but not required. Many customers are home the first time to meet the cleaner and then hand over a key, or leave it with neighbours or in a key box.

When do I pay?

Only after the cleaning, via a payment request. Cancelling is free up to 24 hours in advance.