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Frequently asked questions

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For customers

How does booking with 321clean work?

You enter your postcode, choose how often and how long you want a cleaner, and pick a day and start time. A cleaner from your area accepts your booking. Once confirmed, you’ll see the cleaner’s photo, name and reviews in your booking, and the cleaner will contact you beforehand.

How much does a cleaner cost?

You pay a fixed hourly rate, with no registration fees or subscription. A regular appointment is cheaper than a one-off. On the pricing page you can see all rates; in the booking form your total price is shown instantly.

How many hours will I need?

It depends on your property. As a guide: up to 50 m² about 2 hours, an average family house 3 hours and a large house 4 hours or more. The booking form offers advice based on your floor area and the number of bathrooms.

Do I need to provide my own cleaning supplies?

Yes. The cleaner uses your own supplies and equipment, such as a vacuum cleaner, mop, bucket and all‑purpose cleaner. That way you know what is being used in your home.

Can I cancel or reschedule?

Yes, free up to 24 hours before the appointment via the link in your confirmation. want another day? Cancel and book again, or get in touch with us.

Do I get the same cleaner each time?

With a regular appointment (weekly, fortnightly or every 4 weeks) the same cleaner will always come. If it doesn’t work out, let us know and we’ll find someone else.

How do I pay?

You only pay after the cleaning. After each appointment you’ll receive a payment request for the number of hours worked.

How are cleaners selected?

Each cleaner registers, has an introductory interview with us and shows a valid ID. Only then can they take on jobs. After each cleaning they receive a rating.

For cleaners

How much will I earn?

You are paid per hour worked. The amount per job is shown in your overview beforehand, so you always know what to expect.

Do I decide when I work?

Yes. You choose which jobs you take, in which area and on which days.

Do I need a KvK registration?

You work as a self‑employed contractor. If you don't have a KvK number yet, we'll help you get started during the introductory call.

How soon can I start?

After you apply, we'll contact you within a few working days for an introduction. If everything is sorted, you'll immediately see the open jobs in your area.